Privacy Policy

REELTY Privacy Policy

Last Updated: December 2025

REELTY (“we,” “our,” or “us”) provides a livestream real estate platform that allows users to watch property tours, interact with licensed agents, and explore real estate content in real time. This Privacy Policy explains how we collect, use, and protect your information when you use the REELTY mobile app and related services (“Services”).

By using REELTY, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Contact Information

• Phone number (used for account creation and login)
• Email (if provided voluntarily)

1.2 Identifiers

• User ID created by REELTY
• Device ID and operating system information
• IP address for security and fraud prevention

1.3 User-Generated Content

• Livestreams
• Uploaded photos and videos
• Chat messages
• Profile information
• Agent verification data (license number, brokerage information)

1.4 Usage Data

• Feature usage and interaction data
• View history (livestreams, replays, profiles)
• Time spent in the app
• Crash logs and performance metrics

1.5 Location Information

• Approximate location (e.g., city-level) based on IP address
• Optional: Map features may request device location if you enable it

2. How We Use Your Information

We use your information to:

• Create and manage your REELTY account
• Deliver livestreams and replay content
• Verify real estate agents
• Provide personalized recommendations
• Enable chat, comments, and community interaction
• Improve the performance of the app
• Detect, prevent, and investigate fraud or misuse
• Ensure safety and compliance
• Provide customer support

We do not sell your personal information.

3. Sharing Your Information

We may share your information only in the following situations:

3.1 With Your Consent

If you choose to share or post content publicly, other users will see it.

3.2 Service Providers

We work with trusted vendors that help us operate the app, such as:

• Cloud hosting providers
• Analytics providers
• Customer support platforms
• SMS (OTP) verification services

These companies may access your information only to perform work on our behalf.

3.3 Safety, Legal, and Compliance

We may disclose information if required to:

• Follow the law
• Respond to legal requests
• Protect the rights, safety, or property of users or REELTY

4. Real Estate Agent Verification

If you apply for a verified agent badge:

• We collect your name, license number, brokerage, and state
• We may verify your license through public or private APIs
• Your verified status may be shown publicly on your profile

5. Cookies and Tracking

We do not use third-party advertising trackers.

We do not track users across other apps or websites.

We may use basic analytics cookies to improve app performance.

6. Data Retention

We retain your information for as long as:

• Your account is active, or
• It is necessary to provide the Services

You may request deletion at any time.

7. Your Privacy Rights

Depending on your location, you may have rights such as:

• Access your data
• Update your data
• Delete your account
• Request a copy of your data

To exercise your rights, contact us at:

📧 privacy@reeltyapp.com

8. Security

We use encryption, secure transmission protocols, and access controls to protect your information.

No system is 100% secure, but we work continuously to improve our safeguards.

9. Children’s Privacy

REELTY is not intended for children under 13.

We do not knowingly collect information from children.

10. International Users

Our servers are located in the United States.

If you access REELTY from outside the U.S., your information may be transferred to the U.S.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will notify you through the app.

12. Contact Us

If you have questions about this policy or your data:

REELTY Privacy Team

Email: tech@reelty.live

www.reelty.live